This Shipping Policy explains how orders are processed and shipped by Main Peptides through www.mainpeptides.com.
By placing an order, you agree to the terms below.
1. Orders & Processing Time
Ordering
You may order from Main Peptides 24 hours a day 7 days a week through our secure website. After your order is submitted, approved, and payment is received, your order will be filled, properly packaged and shipped by a reputable delivery service such as USPS. We will contact you with details when your order has shipped.
- Orders are typically processed within 1–2 business days (excluding weekends and holidays).
- During high-volume periods (sales, holidays, supply delays), processing may take longer.
- Orders are processed only after payment is successfully confirmed.
Note: Processing time is separate from shipping time.
Payment, Pricing & Promotions
We accept payments with Zelle (no fee), PayPal (added), and major credit cards (added fee). We offer both individual pricing and wholesale bulk pricing. Please see our products pages for quantity discounts. Please contact us by email for large bulk discounts.
Click here to contact us at orders@mainpeptides.com
Viewing Orders
During checkout, you must either login or register a new account. Registration is as streamlined as possible, and will enable you to check order status, change your account information and access your past orders by logging in to our website. It also speeds up the process of checkout for future orders.
2. Shipping Methods & Delivery Time
We offer multiple shipping options at checkout.
FREE shipping is included with orders over $250.00.
Orders placed, paid, and processed before 12pm (noon) PST typically ship out the same business day; however, this may take up to 48 hours.
Orders placed, paid, and processed after 12pm (noon) PST and on weekends and holidays ship out the following business day; however this may take up to 48 hours
Estimated delivery times are shown during checkout and may vary based on carrier performance.
Typical domestic transit times (estimates only):
- Standard Shipping: 2–5 business days
- Expedited Shipping: 1–3 business days
- Overnight Shipping: 1 business day (where available)
Delivery estimates are not guarantees. Carrier delays can occur due to weather, holidays, operational issues, or other factors outside our control.
3. Shipping Rates
Shipping rates may be a flat rate shipping option or calculated at checkout based on:
- package weight/dimensions,
- shipping method selected,
- delivery location.
Promotions (if offered) may change shipping pricing temporarily.
4. Address Accuracy & Changes
Customers are responsible for entering a complete and accurate shipping address.
- Address changes are not guaranteed once an order is placed.
- If you contact us quickly, we will attempt to update the address before shipment, but we cannot guarantee changes after processing begins.
- If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for re-shipping costs.
5. Tracking
Once your order ships, you will receive a shipment confirmation email and tracking information.
Tracking updates may take 24–48 hours to appear after the label is created.
6. Signature Confirmation / Delivery Requirements
For certain orders (based on order value, fraud screening, or shipping destination), we may require:
- signature confirmation, and/or
- delivery to the billing address, and/or
- ID verification or order confirmation prior to shipment.
If delivery is attempted and the carrier cannot complete delivery (no signature available, access issues, etc.), the customer is responsible for coordinating re-delivery or pickup with the carrier.
7. Delivered but Missing / Stolen Packages
If tracking shows Delivered but you cannot locate the package:
- Check around the delivery location and with neighbors/building management.
- Contact the carrier directly with your tracking number.
Main Peptides is not responsible for stolen packages after delivery is confirmed by the carrier. At our discretion, we may assist by providing documentation needed for a carrier claim.
8. Lost Packages / Carrier Delays
A package may be considered lost if tracking shows no movement for a prolonged period.
- If your package appears lost, email us at orders@mainpeptides.com with your order number and tracking number.
- We will help initiate a carrier investigation where applicable.
Carrier delays do not automatically qualify an order for a refund.
9. Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery at orders@mainpeptides.com
- Include your order number and clear photos of:
- the outer shipping box,
- the shipping label,
- the internal packaging,
- the item(s) received.
We may be unable to assist without proper documentation.
11. Shipping Restrictions
We may restrict shipping to certain locations, jurisdictions, or addresses based on legal, carrier, or risk considerations. We reserve the right to cancel and refund an order if we cannot ship to the address provided.
12. Returns & Replacements
Due to regulations regarding the sale of our products, returns are prohibited. However, in the event that the order is shipped incorrectly or the items received are not the items ordered, please contact us by email within 48 hours of delivery. Please follow the instructions outlined on the Returns and Refunds Policy.
12. Privacy & Security
When your order is submitted online, you are protected by 256 Bit SSL (Secure Socket Layer) encryption technology on our secure server. We take your privacy very seriously and follow all federal and state privacy laws to ensure your information is completely secure and confidential. We will not release your personal or order information to anyone and will not use your information for any purpose other than filling your order(s).
13. Research Use Only
Products sold on this website are intended solely for in-vitro laboratory research use and are not for human or animal use. Shipping communications and customer support will not provide guidance or instructions for personal use.
14. Contact
For shipping questions, contact: orders@mainpeptides.com
Include your order number for fastest support.